Refund and Return Policy
By using Evoranis services or placing an order, you acknowledge that you have read and accepted this policy. It sets out the conditions for product returns, order cancellations, and refunds, and is interpreted together with applicable laws and regulations. Any additional rights granted to customers by law remain protected.
1. General refund principle
As a general rule, orders and payments cannot be cancelled or refunded once an order has been finalized, except as expressly stated in this policy or where a refund is required by applicable law.
Orders are placed after the information has been reviewed and the purchase confirmed. A change of mind, lack of need, incorrect selection, change of preference, or failure to use a product does not, by itself, create a right to a refund, unless applicable law provides otherwise.
2. Food and consumable products
For hygiene and consumer health reasons, food, beverages, supplements, and other consumable or perishable goods are generally not eligible for return or exchange after delivery.
Opening the packaging of these products may also make them ineligible for return for health and safety reasons. These restrictions do not affect customers' legal rights if a product is defective, an incorrect item is delivered, or there is a verifiable mismatch.
3. Clothing and similar products
Returns of clothing and other products whose use or opening affects hygiene or suitability for resale will be considered only where statutory return conditions or the conditions stated on the relevant product page are met.
If a product can no longer be offered for resale after use or opening because of its hygienic, physical, or technical condition, it will not be eligible for return, subject to customers' mandatory rights under applicable law.
4. Incorrect items
If the item delivered differs from the item ordered, the Evoranis support team will review the issue and the supporting evidence.
If an error by Evoranis is confirmed, the appropriate remedy, depending on the circumstances, will be a replacement, an order correction, or a refund for the incorrect part of the order.
5. Defective or damaged products
If a product has a material defect, significant damage, or a mismatch with its stated specifications at delivery, the customer must notify Evoranis as soon as possible and provide the necessary evidence, including relevant photographs or videos.
The reported defect or damage must be verifiable. After review and confirmation of responsibility on the part of Evoranis or the relevant seller, an appropriate remedy will be determined based on the product's circumstances and applicable law.
Damage caused by improper use, unsuitable storage, impact, incorrect washing, failure to follow instructions, or circumstances beyond Evoranis's control is not eligible for a refund unless the law provides otherwise.
6. Shipping and return costs
If a return results from a confirmed error or fault by Evoranis, responsibility for return shipping and reshipping costs will be determined according to the circumstances of the order.
In other cases, the customer bears shipping, return, packaging, and related costs, unless applicable law or the product's stated conditions provide otherwise.
7. Request review process
Submitting a return request does not mean that it has been approved. All requests are reviewed, and customers may be asked to provide additional information, photographs, videos, order details, or relevant documents.
Evoranis will communicate the outcome after reviewing the documents and the circumstances of the order.
8. Condition of returned products
Where a return is permitted by law or the product's conditions, the product should, as far as possible, be returned in its original condition, together with its accessories, packaging, labels, and included items.
Excessive use, damage, alteration, tampering, missing items, or a reduction in the product's value may affect return eligibility or the refundable amount, to the extent permitted by law.
9. Custom or personalized orders
Products manufactured, prepared, or personalized at the customer's request are generally not eligible for cancellation or return, unless there is a verifiable defect, mismatch, or fault, or applicable law grants the customer another right.
10. Digital services and non-returnable content
Digital services, downloadable content, courses, programs, subscriptions, and services that cannot practically be returned after activation or use begins are generally non-refundable, unless applicable law or the terms of the particular service provide otherwise.
If a service begins with the user's consent before the statutory withdrawal period ends, withdrawal and refund rights are governed by applicable law and the terms of that service.
11. Refund processing
Refunds are processed only after the request has been approved and the review completed.
The approved amount will be returned through the payment method or account determined under Evoranis's financial procedures. The time taken for the funds to arrive may vary depending on the payment method, bank, payment company, or other financial service provider.
12. Non-refundable cases
Unless the law requires otherwise, the following are generally not eligible for refunds:
- A change of mind or cancellation without a legal basis for a refund;
- Use of a product or service contrary to its instructions;
- Damage caused by the customer;
- Failure to follow storage requirements;
- Food, perishable goods, and consumables, subject to the exceptions in section 2;
- Sealed goods that cannot be returned after opening for hygiene or safety reasons;
- Custom or personalized products, subject to the exceptions in section 9;
- Digital services or content after use has begun, where non-refundability is permitted by law;
- Additional costs resulting from the customer's choices or improper use, within the limits permitted by law.
13. Limitation of liability
To the extent permitted by law, Evoranis is not responsible for losses, costs, or damage directly resulting from improper use of a product or service, unsuitable storage, failure to follow instructions, inaccurate information supplied by the customer, or delays and disruptions caused by carriers, payment gateways, banks, suppliers, or other third parties.
Nothing in this policy is intended to exclude or restrict rights that cannot be waived under applicable law.
14. Changes to this policy
Evoranis may update this policy when its services, products, financial procedures, or legal requirements change. The updated version will be available on this page after publication.
15. Contact us
To submit a request, report an order issue, or obtain further information, contact the Evoranis team through the Contact us page.
Note: This policy is a general framework for use on the website. It does not replace legal review based on the country of company registration, place of sale, customer location, and product type.